Contacts
Toll-free number
Besides requesting support through the
Web Portal,
for general information on the Financial and Banking Ombudsman you can also call the following toll-free number:
800 196 969 - Option 1.
Request for assistance via the Web Portal
If you need help, both with complaints that you have already filed and with those that are still in draft form, you may send a request for assistance via the Web Portal. You will be contacted as soon as possible.
Technical Secretariats
The Technical Secretariats will only answer queries concerning complaints that have already been filed. The service is available from Monday to Friday from 8:30 to 13:30.
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Milan Panel
Branch
Via Cordusio, 5
20123 MilanTel. 02.724.242.46
Fax 02.724.244.72 -
Turin Panel
Branch
Via Arsenale, 8
10121 TurinTel. 011.551.85.90
Fax 011.551.85.72 -
Bologna Panel
Branch
Piazza Cavour, 6
40124 BolognaTel. 051.643.01.20
Fax 051.643.01.45 -
Rome Panel
Branch
Via Venti Settembre, 97/e
00187 RomeTel. 06.4792.92.35
Fax 06.4792.94.208 -
Naples Panel
Branch
Via Miguel Cervantes, 71
80133 NaplesTel. 081.797.53.50
Fax 081.797.53.55 -
Bari Panel
Branch
Corso Cavour, 4
70121 BariTel. 080.573.15.10
Fax 080.573.15.33 -
Palermo Panel
Branch
Via Cavour, 131/A
90133 PalermoTel. 091.607.43.10
Fax 091.607.42.65
Branches of the Bank of Italy
Branches open to the public, for submitting a complaint in person. All the Branches for sending the complaint via mail or fax.