Besides requesting support through the Web Portal, for general information on the Financial and Banking Ombudsman you can also call the following toll-free number: 800 196 969 - Option 1.
Request for assistance via the Web Portal
If you need help, both with complaints that you have already filed and with those that are still in draft form, you may send a request for assistance via the Web Portal. You will be contacted as soon as possible.
The Technical Secretariats will only answer queries concerning complaints that have already been filed. The service is available from Monday to Friday from 8:30 to 13:30.
Via Cordusio, 5 - 20123 Milan
tel.: 02.724.242.46 - Fax: 02.724.244.72
Via Arsenale, 8 - 10121 Turin
Tel.: 011.551.85.90 - Fax: 011.551.85.72
Piazza Cavour, 6 - 40124 Bologna
Tel.: 051.643.01.20 - Fax: 051.643.01.45
Via Venti Settembre, 97/e - 00187 Rome Tel.: 06.4792.92.35 - Fax: 06.4792.94.208
Via Miguel Cervantes, 71 - 80133 Naples Tel.: 081.797.53.50 - Fax: 081.797.53.55
Corso Cavour, 4 - 70121 Bari
Tel.: 080.573.15.10 - Fax: 080.573.15.33
Via Cavour, 131/A - 90133 Palermo
Tel.: 091.607.43.10 - Fax: 091.607.42.65