Contacts
Toll-free number
Besides requesting support through the Web Portal, for general information on the Financial and Banking Ombudsman you can also call the following toll-free number:
800 196 969 - Option 1.
Request for assistance via the Web Portal
If you need help, both with complaints that you have already filed and with those that are still in draft form, you may send a request for assistance via the Web Portal. You will be contacted as soon as possible.
Technical Secretariats
For questions regarding complaints that have been already submitted, you can contact the competent technical secretariat, to which you can leave a voice message on the answering machine or send an email to describe your problem. In both cases, you will be contacted as soon as possible.
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Milan Panel
Branch
Via Cordusio, 5
20123 MilanTel. 02.724.242.46
Email milano.abf.segreteriatecnica@bancaditalia.it -
Turin Panel
Branch
Via Arsenale, 8
10121 TurinTel. 011.551.85.90
Email torino.abf.segreteriatecnica@bancaditalia.it -
Bologna Panel
Branch
Piazza Cavour, 6
40124 BolognaTel. 051.643.01.20
Email bologna.abf.segreteriatecnica@bancaditalia.it -
Rome Panel
Branch
Via Venti Settembre, 97/e
00187 RomeTel. 06.4792.92.35
Email roma.abf.segreteriatecnica@bancaditalia.it -
Naples Panel
Branch
Via Miguel Cervantes, 71
80133 NaplesTel. 081.797.53.50
Email napoli.abf.segreteriatecnica@bancaditalia.it -
Bari Panel
Branch
Corso Cavour, 4
70121 BariTel. 080.573.15.10
Email bari.abf.segreteriatecnica@bancaditalia.it -
Palermo Panel
Branch
Via Cavour, 131/A
90133 PalermoTel. 091.607.43.10
Email palermo.abf.segreteriatecnica@bancaditalia.it
Branches of the Bank of Italy
Branches open to the public, for submitting a complaint in person. All the Branches for sending, where applicable, the complaint by ordinary mail or certified e-mail (pec).