Contacts

Toll-free number

Besides requesting support through the Web Portal, for general information on the Financial and Banking Ombudsman you can also call the following toll-free number: 800 196 969 - Option 1.

Request for assistance via the Web Portal

If you need help, both with complaints that you have already filed and with those that are still in draft form, you may send a request for assistance via the Web Portal. You will be contacted as soon as possible.

Technical Secretariats

The Technical Secretariats will only answer queries concerning complaints that have already been filed. The service is available from Monday to Friday from 8:30 to 13:30.

Milan Panel

Via Cordusio, 5 - 20123 Milan

tel.: 02.724.242.46 - Fax: 02.724.244.72

Turin Panel

Via Arsenale, 8 - 10121 Turin

Tel.: 011.551.85.90 - Fax: 011.551.85.72

Bologna Panel

Piazza Cavour, 6 - 40124 Bologna

Tel.: 051.643.01.20 - Fax: 051.643.01.45

Rome Panel

Via Venti Settembre, 97/e - 00187 Rome Tel.: 06.4792.92.35 - Fax: 06.4792.94.208

Naples Panel

Via Miguel Cervantes, 71 - 80133 Naples Tel.: 081.797.53.50 - Fax: 081.797.53.55

Bari Panel

Corso Cavour, 4 - 70121 Bari

Tel.: 080.573.15.10 - Fax: 080.573.15.33

Palermo Panel

Via Cavour, 131/A - 90133 Palermo

Tel.: 091.607.43.10 - Fax: 091.607.42.65

Branches of the Bank of Italy

  • Branches open to the public, for submitting a complaint in person.
  • All the branches, for sending the complaint via mail or fax.