Contacts

Toll-free number

Besides requesting support through the Web Portal, for general information on the Financial and Banking Ombudsman you can also call the following toll-free number: 800 196 969 - Option 1.

Technical Secretariats

The Technical Secretariats will only answer queries concerning complaints that have already been filed. The service is available from Monday to Friday from 8:30 to 13:30.

Milan Panel

Via Cordusio, 5 - 20123 Milan

tel.: 02.724.242.46 - Fax: 02.724.244.72

Turin Panel

Via Arsenale, 8 - 10121 Turin

Tel.: 011.551.85.90 - Fax: 011.551.85.72

Bologna Panel

Piazza Cavour, 6 - 40124 Bologna

Tel.: 051.643.01.20 - Fax: 051.643.01.45

Rome Panel

Via Venti Settembre, 97/e - 00187 Rome Tel.: 06.4792.92.35 - Fax: 06.4792.94.208

Naples Panel

Via Miguel Cervantes, 71 - 80133 Naples Tel.: 081.797.53.50 - Fax: 081.797.53.55

Bari Panel

Corso Cavour, 4 - 70121 Bari

Tel.: 080.573.15.10 - Fax: 080.573.15.33

Palermo Panel

Via Cavour, 131/A - 90133 Palermo

Tel.: 091.607.43.10 - Fax: 091.607.42.65

Branches of the Bank of Italy

  • Branches open to the public, for submitting a complaint in person.
  • All the branches, for sending the complaint via mail or fax.