Annual Report

The Bank of Italy prepares and publishes the Annual Report on the activity of the Banking and Financial Ombudsman according to the provisions on the functioning of the ADR.

The Banking and Financial Ombudsman Annual Report:

  • covers the work carried out by the Panels and the performance of the whole out-of-court system
  • provides statistical information on the complaints submitted, their outcomes and the intermediaries concerned.

Starting with the Report for 2011, the document also contains a review of the Panels' decisions and reports the most significant principles established by the Panels and the grounds for such decisions in each case.

Documents

  1. Annual Report (Abridged Version) - Year 2022
    pdf 3.6 MB Publication date 29 December 2023
  2. Annual Report (Abridged Version) - Year 2021
    pdf 3.6 MB Publication date 20 December 2022
  3. Annual Report (Abridged Version) - Year 2020
    pdf 8.6 MB Publication date 17 January 2022
  4. Annual Report (Abridged Version) - Year 2019
    pdf 9.5 MB Publication date 08 January 2021
  5. Annual Report (Abridged Version) - Year 2018
    pdf 4.8 MB Publication date 25 February 2020
  6. Annual Report (Abridged Version) - Year 2017
    pdf 11.7 MB Publication date 30 October 2018
  7. Annual Report (Abridged Version) - Year 2016
    pdf 8.5 MB Publication date 16 February 2018
  8. Annual Report (Abridged Version) - Year 2015
    pdf 1.1 MB Publication date 18 August 2017
  9. Annual Report (Abridged Version) - Year 2014
    pdf 1.4 MB Publication date 11 February 2016
  10. Annual Report (Abridged Version) - Year 2013
    pdf 6.6 MB Publication date 24 April 2015