A change in how to send hard copy complaints

From 6 August 2018 until 30 June 2019, you may still file a complaint in hard copy – even if you are assisted by a professional, a trusted person or a trade association – but only in the cases listed below:

  • against two or more intermediaries at the same time;
  • against a foreign intermediary operating in Italy under the rules on the freedom to provide services;
  • against a loan guarantee consortium, pursuant to Article 112(1) of the Consolidated Law on Banking.

Remember that if you file a complaint in hard copy in cases where it is not allowed, the ABF will not be able to take it into consideration.