If you want to file a complaint against a foreign intermediary who adheres or is subject to a foreign out-of-court settlement scheme which is a member of Fin-Net, you can contact the ABF for support. For further information, please see the section 'Preliminary checklist'.
Fin-Net is a network of national ADR schemes in the banking, financial and insurance services sector, and was set up by the European Commission in 2001.
The network promotes cooperation between alternative dispute resolution systems in the area of financial services and provides consumers with easy access to ADR systems in cases concerning cross-border disputes relating to financial services.
Fin-Net currently has 60 members in 27 countries; these systems operate within the European Union, and also in Iceland, Liechtenstein and Norway; the ABF has been a member of Fin-Net since 2011.
A 'memorandum of understanding' describes the cooperation between the different schemes that participate in the network in order to facilitate out-of-court settlement of cross-border disputes.
On the Fin-Net website, also available in Italian, you can find further information on the ADR schemes that are part of the network and on the memorandum of understanding.
Watch the video that talks about the services provided by Fin-Net to assist clients using financial services to set up alternative dispute resolution for disputes with foreign intermediaries.
Conference on 'Banking and financial dispute resolution - the Italian experience in the European context' - 15 September 2017
The conference, organized by the Bank of Italy, Fin-Net, the University of Roma Tre and the University of Luxemburg, analysed the positioning of the Italian experience of banking and financial ADR in the European context. Academics, representatives of the European Commission and of national and foreign ADRs compared and contrasted their various experiences. This is particularly important in light of directive 2013/11/EU, which promotes the development of effective, rapid and fair alternative dispute resolution schemes, thereby satisfying harmonized quality standards and guaranteeing an adequate level of consumer protection.
Consult the documents from the Conference.
pdf 281.2 KB Publication date 15 September 2017
The European Context
pdf 263.4 KB Publication date 15 September 2017
The EU Framework for Consumer ADR and ODR
pdf 352.7 KB Publication date 15 September 2017
The Fin-Net landscape: a survey
pdf 214.7 KB Publication date 15 September 2017
Typology of disputes in front of the ABF
pdf 44.0 KB Publication date 15 September 2017
ABF Facts and figures
pdf 823.9 KB Publication date 15 September 2017
The Experience of Médiation de l'Assurance
pdf 90.4 KB Publication date 15 September 2017
ADR in the UK the Financial Ombudsman Service
pdf 971.2 KB Publication date 15 September 2017
The Experience of Banco de España
pdf 630.6 KB Publication date 15 September 2017
The Experience of Ombudsstelle für Investmentfonds
pdf 229.4 KB Publication date 15 September 2017
Conclusion and Future Perspectives
pdf 1.9 MB Publication date 15 September 2017